Refund policy

At AUXYRA, every product is made to order through our trusted print-on-demand partner, Qikink. Since each item is printed specifically for you after your order is placed, we kindly ask you to read our return and refund policy carefully before making a purchase.

Returns

As all our products are custom-made on demand, we do not accept returns or exchanges for:

  • Incorrect size ordered by the customer
  • Change of mind
  • Color preference
  • Accidental orders
  • Minor variations in print placement or color due to screen settings

Please refer to our size chart before placing your order.

Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged during shipping
  • Defective or has a manufacturing defect
  • Incorrect item received
  • Incorrect size sent by us

Please contact us within 48 hours of receiving your order.

Email us with:

  • Your order number
  • Clear photos of the product
  • Photos of the shipping package (if damaged)
  • A brief description of the issue

After verification, we will provide one of the following at no extra cost:

  • A free replacement, or
  • A full refund (if replacement is unavailable)

Refunds

If your refund request is approved:

  • Refunds will be processed to your original payment method.
  • Please allow 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider.

Cancellation Policy

Orders can only be cancelled before production begins.

Once your order has entered production, it cannot be cancelled because it is custom printed specifically for you.

Non-Returnable Items

The following items are not eligible for returns or refunds unless they arrive damaged, defective, or incorrect:

  • Customized or made-to-order products
  • Products purchased during clearance or special sales
  • Gift cards (if applicable)

Shipping Delays

While we strive to deliver your order on time, delays caused by courier services, weather conditions, natural disasters, strikes, or other circumstances beyond our control are not eligible for refunds.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: supportauxyra@gmail.com

We aim to respond within 24–48 business hours.

Thank you for shopping with AUXYRA. We appreciate your trust and are committed to ensuring you have the best shopping experience possible.